For admins

A phone line is down

When a line goes down, Linx sends an alert and Phone lines shows it. Calls then use the next line, if you have one (What phones can call).

Check it

Open the line in Phone lines and press Test again. Linx checks, in order: that it can find the company’s server, that it answers, that it signs in, and that audio is encrypted. The first step that fails says what to fix.

Common causes

• Wrong password, or the company changed it: Edit the line and give the new one.
• The company’s service is down: check their status page, or call them.
• Your internet is down: nothing outside works either.
• A phone system or gateway that signs in to Linx is off or lost its settings: check it’s on and its trunk settings (A phone system or gateway).
• A private connection that stopped answering: see its Last heard from in Private connections.
• Your address changed, and the company only accepts calls from your old one: tell them the new address.

When the line comes back, its alert clears by itself.